Delivery & Returns
Delivery or ‘click and collect’
All orders are available for either home delivery or for collection from one of our click and collect partners.
Once you have added items to your basket and clicked through to the checkout page you will be prompted to select shipping, or local collection. You will also be given the option to choose your preferred date for delivery or collection. Available delivery dates are displayed in the drop-down menu box on the checkout page.
Available delivery and collection dates are calculated based on a ‘next day plus one’ system (e.g. a delivery date will be available if there is one complete 24hr period between that date and the date of placing the order).
We offer home delivery on any day between Wednesday and Saturday. Delivery is offered free on all orders over £75. Free delivery is limited to UK addresses only and excludes Northern Ireland, Isle of Mann, Isle of Wight, Scottish Highlands and Islands, Channel Islands. Please contact us for delivery surcharges for these excluded areas prior to placing an order.
- Free home delivery is available for orders over £75 in value
- Orders for home delivery under £75 are subject to a delivery charge of £8.
- Orders for home delivery are subject to a minimum order value of £35
- Orders for home delivery on Saturday are subject to a £4.50 delivery surcharge
All goods will be vacuum packed, labelled and despatched in cardboard chiller boxes lined with wool fleeces and packed with ice. Deliveries will be made using our overnight signed-for courier service provider, DPD.
Please note that click and collect orders are not subject to any minimum order value or delivery charges.
On placing your order we will issue you with an email order confirmation. If you have provided a mobile phone number and/or email address with your order you will also receive a notification from DPD confirming when your delivery is booked.
DPD will communicate a 1hr delivery slot on the day of delivery by text message or email. Please note this date and time cannot be rearranged or cancelled once issued. Due to the perishable nature of our produce our courier is under strict instruction not to return any delivery to the depot in the event that nobody is home to take delivery personally. They are under instruction to ‘leave safe’ and will do so should nobody be home to take receipt of the delivery.
Should you wish the driver to follow specific instructions when leaving safe please provide written instructions in the notes box on the checkout page (such as a neighbour’s address, or a safe place to leave your box, e.g. ‘at side of garage’, or ‘in shed’).
If stipulating alternative delivery arrangements customers should be aware that this instruction will be regarded as equivalent to a signature acknowledging receipt of goods and no subsequent liability will therefore be taken by the courier company or by Garlic Wood Farm for any goods not received.
Please note that delivery dates may be affected by public and bank holidays.
Specific standard delivery dates may from time to time become unavailable for selection on the website due to high demand or circumstances outside of our control.
In exceptional circumstances DPD reserve the right to extend delivery form overnight to a 48hr service. Our produce is packed with sufficient ice to ensure that it will remain chilled during transit should this additional day be required. Should this additional time be required the goods will still be considered to have been delivered within the guaranteed timeframe.
Box contents and item weights
In all cases we will endeavour to match the exact content descriptions given on our website when collating customer orders. However, please be aware that due to the nature of our product and because your order is being butchered and put together by-hand by our team of butchers there may occasionally be slight variation form the product as described. All weights listed are averages. Individual item weights may vary upwards or downwards slightly from those listed.
If we are unable to fulfil an individual part of an order we reserve the right to substitute that item for one of equivalent value and quality. We will never substitute one species for another in any order (e.g. substitute beef for pork). If your order is for a single item and this is not available we will notify you by email and you will have the right to accept a substitute or have your order refunded in full.
Offers and discounts
Special offers and discounts from listed prices may be offered from time to time. These will always be offered subject to availability and while stocks last.
Costs for delivery and all surcharges and minimum order values are calculated after discounts are applied. Should the use of an offer or discount code take the order value below a surcharge threshold the relevant charges will be applied.
When you purchase a butchery course for a specific date we’ll email you to confirm receipt of your order and confirm your place on that course. We will then send out a voucher to you in the post to the name and address supplied on booking (full details of the day’s itinerary will then follow 1-2weeks prior to the course date)
If you purchase an undated gift voucher we’ll email you to confirm receipt of your order and send you a voucher in the post to the name and address supplied on booking. This voucher is valid for 12months from the date of purchase. We will update the website with course dates, but please be aware that is the responsibility of the voucher recipient to contact us and book onto a course within the period for which the voucher is valid.
We will endeavour always to ensure that a planned course does go ahead, However, if a course is cancelled due to circumstances beyond our control we will notify you in advance and give you the option of selecting an alternative date or accepting a full refund of the course cost. Likewise, we understand that you may need to cancel your course attendance due to unforeseen circumstances. In this case we will allow cancellation without charge up to 14days prior to the course date. You will be given the option of booking onto an alternative course at no extra charge provided it falls within the original period during which the voucher was valid.